House Rules & Policies

1. Strictly no pets and shoes are allowed in the venue at all times
2. All attendees are required to put on socks to ensure good hygiene for the safety of the little ones
3. No hanging of decors on the walls with any adhesives apart from masking tape to prevent damages to the surfaces within OurSecondHome
4. No loud volume / music throughout the duration of your event
5. No shifting of furnishings / electronics within the premises
6. Kindly clean up major mess and have them disposed in the bins / trash bags provided
7. Strictly no smoking or vaping within the premises as there are smoke detectors. Should they be triggered, a penalty will be imposed in accordance to the mall's regulations
8. No F&B is allowed at the indoor playground and other play areas
9. Kindly do not tamper with the facilities provided within the venue
10. Kindly check the venue before leaving to ensure that no belongings are left behind. OurSecondHome will not be responsible for any lost items.

Full payment is required to secure your booking of the chosen date and time slot.

A security deposit of $800 is required to cover potential loss or damages to the venue. This deposit is refundable should the venue be returned in a satisfactory condition.

Should any of the items within our venue be damaged, stained or missing, OurSecondHome reserves the right to forfeit the losses incurred from the security deposit.

Should the losses incurred exceed the security deposit, OurSecondHome reserves the right to request for the damages to be covered.

Additional cleaning fees of $200 may apply if the space is not returned in a reasonable state. The space must be returned in the same state as it was provided to you:

1. Basic housekeeping must be done before leaving the space
2. All trash must be disposed in the trash bags provided
3. All spillages to be cleaned up immediately to prevent stains
4. Kindly clean up food debris such as food crumbs and liquid from drinks
5. Do assist to ensure that all the balls remain / are returned to the ball pit
6. All external props and decorations are to be teared down by the end of event and disposed accordingly

Rescheduling must be requested at least 1 week in advance, subjected to availability of the dates. Should the dates requested is not available, no refunds will be allowed.